Privacy policy

Last update: July 31, 2023

At Miaterra Travel, your privacy and the protection of your personal information are important to us. The purpose of this privacy policy is to inform you about how we collect, use, share and protect your personal data in accordance with Quebec’s Data Protection Act 25.

Definitions

Personal information” is recorded information about an identifiable person, to the exclusion of any information that is not considered as such under privacy laws.

2.2. “Privacy Act” means the Act respecting the protection of personal information in the private sector, L.Q. P-39.1 and the Personal Information Protection and Electronic Documents Act, S.C. 2000, C.5, as well as their respective regulations.

2.3. “Privacy Policy” means this privacy policy for the collection, use, disclosure, retention and destruction of personal information in accordance with privacy legislation.

Discretionary power

Certain provisions of this Privacy Policy may exceed regulatory requirements. In such circumstances, we have full discretion to apply them.

Collection of personal data

We may collect the following personal data when you use our website:

• Identification information in the contact form (name, address, e-mail address, telephone number, etc.);
• Billing and delivery addresses;
• Payment information such as credit/debit card numbers, security code numbers and other related billing information;
• Telephone numbers (including cell phones) and e-mail addresses;
• Demographic information (age, gender, etc.) ;
• Connection information (IP address, cookies, server logs, etc.) ;
• Website browsing and usage data ;
• The date and time of your visit to our website;
• The pages of our website that you access ;
• The documents you have consulted and any other correspondence with us ;

Any other information relevant to the services we provide;

Use of personal data

We use your personal data for the following purposes:

To provide, operate and improve our services.

• Respond to your requests, questions or concerns.
• Personalize your user experience and deliver relevant content.
• To send you marketing communications if you have consented.
• Meet our legal and regulatory obligations.

Cookies and similar technologies

This site uses cookies to enhance your online experience and for traffic analysis, telemetry and tracking purposes, while respecting your privacy.

We collect a variety of information, including (but not limited to) traffic and usage data, location information, device and browser information, traffic sources, behavior and interactions, conversion tracking, user flow and navigation, and demographic and interest data. We use this information to improve the performance and experience of visitors to our site. This includes improving search results, displaying more relevant content, better communication and improved site performance. We use technologies such as Google Analytics, Meta Pixel, Hubspot, Calendly and Zoom.

Sharing personal data

We do not sell, trade or rent your personal data to third parties without your explicit consent. However, we may share your personal data with:

• Our business partners and service providers who help us provide our services.
• Legal authorities, if required by law or to protect our legal rights.

Privacy policy

We implement appropriate security measures to protect your personal data against unauthorized access, disclosure, alteration or destruction.

Responsible for the protection of personal information:

Névine Nessim

1214 Champêtre Street,

Longueuil, QC J4N 1V1, Canada

Telephone: 514-796-8377

E-mail: [email protected]

Your rights

In accordance with Quebec’s Data Protection Act 25, you have the right to :

• Access your personal data held by us.
• Ask for your personal data to be corrected if it is inaccurate or incomplete.
• Request the deletion of your personal data in certain circumstances.
• Oppose the processing of your personal data for direct marketing purposes.
• Restrict the processing of your personal data in certain circumstances.

To exercise your rights or if you have any other questions concerning our privacy policy, please contact us at the following address: [email protected]

Changes to the privacy policy

We may update this Privacy Policy from time to time to reflect changes in our personal data practices. The date of the last update will be indicated at the top of the page.

By using our website [or services] after the changes are posted, you agree to the terms of the updated privacy policy.